TwitterFacebookGoogle PlusLinkedIn

Contact Us! +1-970-493-1901 sales@ixyscolorado.com

DEI Scientific Warranty & Service

IXYS Colorado / DEI Scientific warrants equipment it manufactures to be free from defects in materials and factory workmanship under conditions of normal use, and agrees to repair or replace any standard product that fails to perform as specified within one year after date of shipment to the original owner. OEM, modified, and custom products are warranted, as stated above, for ninety (90) days from date of shipment to original owner. This Warranty shall not apply to any product that has been:

I. Repaired, worked on, or altered by persons unauthorized by DEI in such a
manner as to injure, in DEI’s sole judgment, the performance, stability, or
reliability of the product;

II. Subjected the product to misuse, neglect, or accident; or

III. Connected, installed, adjusted, or used otherwise than in accordance with instructions furnished by DEI.

DEI reserves the right to make any changes in the design or construction of its products at any time, without incurring any obligation to make any change whatever in units previously delivered.

DEI’s sole obligation, and buyer’s sole remedies, under this agreement shall be limited to a refund of the purchase price, or at DEI’s sole discretion, to the repair or replacement of products in kind that prove, to DEI’s satisfaction, to be defective, when returned to the DEI factory, transportation prepaid by the buyer, within the warranty period. DEI shall in no way be liable for damages consequential or incidental to defects in its products, for failure of delivery in whole or in part, for injuries resulting from its use, or for any other cause. Returns must be preauthorized and accompanied by a DEI return authorization number.

The foregoing states the entire warranty extended by DEI, and is given and accepted in lieu of 1) any and all other warranties, expressed or implied, including but not limited to the implied warranties of merchantability and fitness for any particular purpose and 2) any obligation, liability, right, claim or remedy in contract or tort.

Factory Service and Support

For more information about your instrument or for an operation problem, please
contact the factory:

Directed Energy, Inc.
1609 Oakridge Dr., Suite 100
Fort Collins, Colorado 80525
(970) 493-1901, ext. 24
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.